Safety policy
Maya is a multi-AI thinking room. To keep it safe, useful, and lawful for everyone, the following content is never allowed, anywhere, regardless of plan or role.
Never allowed (zero tolerance)
Any sexual content involving minors (CSAM). Solicitation, planning, or coordination of human trafficking, smuggling, abduction, or organ trade. Credible threats of violence. Instructions for building weapons of mass destruction, including chemical, biological, radiological, nuclear, and explosive devices. These are blocked for every user, including super admins. Confirmed cases trigger immediate permanent bans, account preservation, and reporting to authorities where the law requires it.
Not allowed by default
Promotion or facilitation of illegal activity, including the manufacture or distribution of controlled substances, weapons trafficking, hate speech inciting violence, doxxing, and content that violates the laws of the user's signup country or current sign-in country. Workspace admins cannot enable these categories.
Self-harm and crisis content
Maya does not give instructions for self-harm or suicide. If you or someone you know is in crisis, please reach out to local emergency services or a crisis line (988 in the United States, 116 123 Samaritans in the UK, or your country's equivalent).
Country and region rules
Some categories may be blocked in specific jurisdictions even when allowed elsewhere. We use the country recorded at signup and the country detected at sign-in. VPN or proxy use may trigger additional warnings or be blocked depending on your country's policy.
How enforcement works
Each blocked attempt is logged with a snippet, severity, and timestamp. Repeated blocks within a short window auto-suspend the account; severe categories (CSAM, terrorism, trafficking) bypass thresholds and trigger immediate permanent bans.
Appeals
If you believe a block was a mistake, email safety@maya.x21.com with the room URL and a brief explanation. We respond within 5 business days.